Microsoft Dynamics 365 Fundamentals (CRM) — Question 72

A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.
There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.
You need to automate the survey process and streamline collection and analysis of responses.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Answer options

• A. Create a survey in Dynamics 365 Marketing and create a campaign to send it to out and collect data
• B. Use Customer Voice to collect and analyze survey results
• C. Use Power Automate to automatically send Customer Voice surveys
• D. Create surveys in Dynamics 365 Marketing by using Questionnaire
• E. Use Customer Voice to compile results from the existing third-party app

Correct answer: B, C

Explanation

The correct answers are B and C because Customer Voice is specifically designed for collecting and analyzing survey results efficiently, addressing the need for automation and integration with Dynamics 365. Option A does not provide a direct solution for automation, while options D and E do not fully resolve the issues related to managing the process or integrating with existing systems.