Microsoft Dynamics 365 Fundamentals (CRM) — Question 65

Which two Dynamics 365 Sales out-of-the-box features can you use to capture leads? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Answer options

• A. emails
• B. CSV files
• C. Dynamics 365 Commerce
• D. Dynamics 365 Customer Insights

Correct answer: A, B

Explanation

The correct answers are A and B because emails can be used to communicate with potential leads and capture their information directly, while CSV files can be imported to gather lead data efficiently. Options C and D are not directly related to capturing leads as they serve different purposes within the Dynamics 365 ecosystem.