Microsoft Dynamics 365 Fundamentals (CRM) — Question 168

A company uses Dynamics 365 Field Service.

A technician needs to create a checklist to determine the work that needs to be performed for a work order.

You need to create the checklist.

Which tool should you use?

Answer options

• A. Customer Voice
• B. Forms
• C. Service task type
• D. Inspections

Correct answer: D

Explanation

The correct tool for creating a checklist in Dynamics 365 Field Service is Inspections, as it is specifically designed for this purpose. Customer Voice and Forms are more suited for gathering feedback and data collection, while Service task type pertains to defining the nature of tasks rather than creating a checklist.