Microsoft Dynamics 365 Fundamentals (CRM) — Question 164

A company uses Dynamics 365 Sales and Dynamics 365 Customer Service apps.

Technicians doing repair work should not have access to customer orders and invoices.

You need to limit the technicians access to data.

Which feature should you use?

Answer options

• A. Environment-level security
• B. Data loss prevention policy
• C. Role-based security
• D. Row-level security

Correct answer: C

Explanation

Role-based security is the correct choice because it allows you to assign specific permissions to users based on their roles, effectively limiting access to sensitive data like customer orders and invoices for technicians. The other options do not provide the same level of control over user permissions, with environment-level security focusing on the overall environment and data loss prevention policies targeting data protection rather than user access.