Microsoft Dynamics 365 Fundamentals (CRM) — Question 172

A company is using Dynamics 365.

The company plans to converse with customers through social media.

You need to recommend a solution that provides conversation with customers.

What should you recommend?

Answer options

• A. Dynamics 365 Customer Service
• B. Dynamics 365 Customer Insights
• C. Dynamics 365 Customer Voice
• D. Omnichannel for Customer Service

Correct answer: D

Explanation

The correct answer is D, Omnichannel for Customer Service, as it specifically allows for customer interactions across various channels, including social media. Options A, B, and C focus on different aspects of customer management and engagement but do not provide the same multi-channel communication capabilities.