ITIL Foundation Free Practice Exam Questions

27 real ITIL Foundation exam questions with answers and AI explanations. ITIL certification prep — page 2 of 3.

1. Question 11: What is the result of carrying out an activity, following a process or delivering an IT service known as?
2. Question 12: Which process is responsible for managing relationships with vendors?
3. Question 13: What should a release policy include?
4. Question 14: A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?
5. Question 15: What is defined as the ability of a service, component or configuration item (CI) to perform its agreed function when required?
6. Question 16: What are the categories of event described in the UIL service operation book?
7. Question 17: Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?
8. Question 18: Which of the following service desk organizational structures are described in service operation? 1. Local service desk 2. Virtual service desk 3. IT help desk…
9. Question 19: Which one of the following is the CORRECT set of steps for the continual service improvement approach?
10. Question 20: Availability management is directly responsible for the availability of which of the following?