ITIL Foundation — Question 18

Which of the following service desk organizational structures are described in service operation?
1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun

Answer options

• A. 1, 2 and 4 only
• B. 2, 3 and 4 only
• C. 1, 3 and 4 only
• D. 1, 2 and 3 only

Correct answer: A

Explanation

The correct answer is A because the Local service desk, Virtual service desk, and Follow the sun are all recognized structures in service operation. The IT help desk, while important, is not classified under the specific organizational structures mentioned in this context.