ITIL Foundation — Question 19

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

Answer options

• A. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
• B. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
• C. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
• D. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?

Correct answer: D

Explanation

Option D is correct as it outlines the structured approach of continual service improvement, emphasizing vision, current state, desired outcomes, action plans, and maintaining momentum. The other options, while related to improvement processes, do not specifically align with the continual service improvement framework as outlined in ITIL principles.