ITIL Foundation — Question 20

Availability management is directly responsible for the availability of which of the following?

Answer options

• A. IT services and components
• B. IT services and business processes
• C. Components and business processes
• D. IT services, components and business processes

Correct answer: A

Explanation

The correct answer is A because availability management focuses specifically on ensuring that IT services and their components are operational and accessible. Options B, C, and D include business processes, which are not directly managed by availability management, as it is primarily concerned with IT-related elements.