ITIL Foundation Free Practice Exam Questions

27 real ITIL Foundation exam questions with answers and AI explanations. ITIL certification prep — page 1 of 3.

1. Question 1: Which process or function is responsible for monitoring activities and events in the IT infrastructure?
2. Question 2: Which of the following options is a hierarchy that is used in knowledge management?
3. Question 3: At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
4. Question 4: Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?
5. Question 5: Which of the following BEST describes a problem?
6. Question 6: Which ITIL process is used to restore normal service operation as quickly as possible?
7. Question 7: Which of the following availability management activities is/are considered to be proactive as opposed to reactive? 1. Monitoring system availability 2. Design…
8. Question 8: What term describes assurance that a product or service will meet its agreed requirements?
9. Question 9: Which of the following is the BEST description of a centralized service desk?
10. Question 10: Which of the following statements MOST correctly identifies the scope of design coordination activities?