ITIL Foundation — Question 6

Which ITIL process is used to restore normal service operation as quickly as possible?

Answer options

• A. Service level management
• B. Incident management
• C. Problem management
• D. Availability management

Correct answer: B

Explanation

The correct answer is B, Incident management, as it focuses on restoring normal service operation as quickly as possible after an interruption. The other options, such as Service level management, Problem management, and Availability management, have different objectives and do not primarily address the immediate restoration of services.