ITIL Foundation — Question 7

Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1. Monitoring system availability
2. Designing availability into a proposed solution

Answer options

• A. None of the above
• B. Both of the above
• C. 1 only
• D. 2 only

Correct answer: D

Explanation

Designing availability into a proposed solution (option 2) is proactive because it involves planning ahead to ensure systems are reliable. In contrast, monitoring system availability (option 1) is a reactive approach, as it involves observing the system after it has been implemented rather than preventing issues beforehand.