ITIL Foundation — Question 5

Which of the following BEST describes a problem?

Answer options

• A. An issue reported by a user
• B. The cause of two or more incidents
• C. A serious incident which has a critical impact to the business
• D. The cause of one or more incidents

Correct answer: D

Explanation

The correct answer, D, identifies a problem as the underlying cause of one or more incidents, which is a key concept in IT service management. Option A refers to a reported issue rather than the underlying cause, while B mischaracterizes a problem as only relating to multiple incidents and C describes an incident instead of a problem.