ITIL Foundation — Question 2

Which of the following options is a hierarchy that is used in knowledge management?

Answer options

• A. Wisdom - Information - Data - Knowledge
• B. Data - Information - Knowledge - Wisdom
• C. Knowledge - Wisdom - Information - Data
• D. Information - Data - Knowledge - Wisdom

Correct answer: B

Explanation

The correct answer, B, reflects the widely accepted model of the data-information-knowledge-wisdom hierarchy, where data is transformed into information, information into knowledge, and knowledge into wisdom. The other options misplace these elements, disrupting the logical progression that defines the hierarchy.