ITIL Foundation — Question 3

At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

Answer options

• A. Service design: Design the processes
• B. Service strategy: Develop the offerings
• C. Service transition: Plan and prepare for deployment
• D. Service operation: IT operations management

Correct answer: A

Explanation

The correct answer is A, as the Service Design phase focuses on creating the necessary processes to support a new service. Options B and C are about developing service offerings and preparing for deployment, respectively, while D relates to managing ongoing IT operations, not defining new processes.