ITIL Foundation — Question 1

Which process or function is responsible for monitoring activities and events in the IT infrastructure?

Answer options

• A. Service level management
• B. IT operations management
• C. Capacity management
• D. Incident management

Correct answer: B

Explanation

The correct answer is B, IT operations management, as it encompasses the monitoring of activities and events within the IT infrastructure. Options A, C, and D focus on different aspects, such as managing service levels, ensuring adequate capacity, and handling incidents, but do not primarily deal with overall monitoring.