ITIL Foundation — Question 9
Which of the following is the BEST description of a centralized service desk?
Answer options
- A. The desk is co-located within or physically close to the user community it serves
- B. The desk uses technology and other support tools to give the impression that multiple desk locations are in one place
- C. The desk provides 24 hour global support
- D. There is a single desk in one location serving the whole organization
Correct answer: D
Explanation
The correct answer, D, accurately describes a centralized service desk as having a singular location serving the entire organization. Option A describes a decentralized approach, while B focuses on the illusion of multiple locations, and C pertains to global support rather than centralization.