ITIL Foundation Free Practice Exam Questions

27 real ITIL Foundation exam questions with answers and AI explanations. ITIL certification prep — page 3 of 3.

1. Question 21: Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?
2. Question 22: The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?
3. Question 23: Which of the following should be documented in an incident model? 1. Details of the service level agreement (SLA) pertaining to the incident 2. Chronological o…
4. Question 24: Why is it important for service providers to understand patterns of business activity (PBA)?
5. Question 25: Which one of the following would NOT be defined as part of every process?
6. Question 26: The design of IT services requires the effective and efficient use of "the four PS". What are these four PS?
7. Question 27: Which role is responsible for carrying out the activities of a process?