ITIL Foundation — Question 25

Which one of the following would NOT be defined as part of every process?

Answer options

• A. Roles
• B. Inputs and outputs
• C. Functions
• D. Metrics

Correct answer: C

Explanation

Functions are not a mandatory part of every process definition, as processes can be defined without specifying functions. In contrast, roles, inputs and outputs, and metrics are essential components that help to clarify the purpose and effectiveness of a process.