ITIL Foundation — Question 22

The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?

Answer options

• A. Data
• B. Information
• C. Knowledge
• D. Governance

Correct answer: C

Explanation

The correct answer is C, Knowledge, as it encompasses the personal experiences and insights of individuals. Options A and B refer to lower levels of understanding, with Data being raw facts and Information being processed data. Option D, Governance, relates to the management and oversight of knowledge rather than the knowledge itself.