ITIL Foundation — Question 27

Which role is responsible for carrying out the activities of a process?

Answer options

• A. Process owner
• B. Change manager
• C. Service manager
• D. Process practitioner

Correct answer: D

Explanation

The correct answer is D, as the Process practitioner is the individual who actively performs the actions required by the process. The Process owner (A) is responsible for the overall process management but does not execute tasks. Change manager (B) and Service manager (C) have different roles that do not involve direct execution of process activities.