ITIL Foundation — Question 15

What is defined as the ability of a service, component or configuration item (CI) to perform its agreed function when required?

Answer options

• A. Serviceability
• B. Availability
• C. Capacity
• D. Continuity

Correct answer: B

Explanation

The correct answer is B, Availability, as it specifically refers to the readiness of a service or component to perform its function at the required times. Serviceability (A) relates to the ease of maintenance, Capacity (C) deals with the maximum output, and Continuity (D) focuses on uninterrupted service delivery, none of which define the ability to perform functions when needed.