ITIL Foundation — Question 14

A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?

Answer options

• A. Yes: for information purposes, a known error record can be created at any time it is prudent to do so
• B. No: the Known Error should be created before the problem is logged
• C. No: a known error record is created when the original incident is raised
• D. No: a known error record should be created with the next release of the service

Correct answer: A

Explanation

The correct answer is A because creating a known error record serves as documentation and can provide valuable information for future reference. The other options incorrectly suggest that a known error must be established before the problem is logged or linked to specific timing with incidents and releases, which is not accurate.