ITIL Foundation — Question 13

What should a release policy include?

Answer options

• A. The process owner and process manager for each type of release
• B. The roles and responsibilities for incident and problem resolution
• C. The naming convention and expected frequency of each type of release
• D. The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)

Correct answer: B

Explanation

The correct answer is B because a release policy must clearly define the roles and responsibilities related to incident and problem resolution, ensuring accountability. Options A, C, and D, while important in their own right, do not directly pertain to the release policy's core focus on incident and problem management.