ITIL Foundation — Question 12

Which process is responsible for managing relationships with vendors?

Answer options

• A. Change management
• B. Service portfolio management
• C. Supplier management
• D. Continual service improvement

Correct answer: C

Explanation

Supplier management is specifically designed to oversee and nurture relationships with vendors, ensuring that the organization's needs are met effectively. The other options, while important, focus on different aspects of service management; for example, change management deals with the handling of changes, and service portfolio management pertains to managing the service offerings.