ITIL Foundation — Question 11

What is the result of carrying out an activity, following a process or delivering an IT service known as?

Answer options

• A. Outcome
• B. Incident
• C. Change
• D. Problem

Correct answer: A

Explanation

The correct answer is 'Outcome' because it refers to the end result of an activity or service delivery. The other options, such as 'Incident', 'Change', and 'Problem', describe different aspects of IT service management that do not specifically pertain to the result of an activity.