ITIL Foundation — Question 16

What are the categories of event described in the UIL service operation book?

Answer options

• A. Informational, scheduled, normal
• B. Scheduled, unscheduled, emergency
• C. Informational, warning, exception
• D. Warning, reactive, proactive

Correct answer: C

Explanation

The correct answer is C, as it accurately reflects the categories listed in the UIL service operation book. Options A, B, and D do not correspond to the defined event categories in the manual and therefore are incorrect.