ServiceNow Certified Implementation Specialist – Customer Service Management Free Practice Exam Questions

258 real ServiceNow Certified Implementation Specialist – Customer Service Management exam questions with answers and AI explanations. ServiceNow certification prep — page 10 of 26.

1. Question 91: In Agent Workspace Chat, Agents have the ability to use quick actions to work more efficiently. What action does the /r quick action perform?
2. Question 92: Which of the following are true regarding the Community Portal application? (Choose two.)
3. Question 93: Which of the following is a condition for matching rules?
4. Question 94: Out-of-the-box. cases are automatically closed after how many days?
5. Question 95: What one of the following is optional when creating a Catalog workflow?
6. Question 96: Which are the key self-service functions of the Customer Support Portal? (Choose three.)
7. Question 97: The Customer Support Portal default configuration provides the following channels to interact with customers? (Choose two.)
8. Question 98: By default what can customers with the customer (sn_customerservice.customer) role see on the customer service portal? (Choose three.)
9. Question 99: Major Issue Management uses which one of the following capabilities?
10. Question 100: Which application must be activated to enable customers to check in on-line for future appointments?