ServiceNow Certified Implementation Specialist – Customer Service Management — Question 100

Which application must be activated to enable customers to check in on-line for future appointments?

Answer options

• A. Business Location
• B. Walk-Up Experience
• C. Field Service Management
• D. Service Organization

Correct answer: B

Explanation

The Walk-Up Experience application is specifically designed to facilitate online check-ins for customers, enhancing their appointment experience. The other options, such as Business Location, Field Service Management, and Service Organization, do not provide the functionality for online check-ins.