ServiceNow Certified Implementation Specialist – Customer Service Management — Question 99

Major Issue Management uses which one of the following capabilities?

Answer options

• A. Governance Risk and Control
• B. Targeted Communications
• C. Asset management
• D. Record producers

Correct answer: B

Explanation

The correct answer is B, Targeted Communications, as it directly relates to how Major Issue Management communicates effectively about issues. The other options, while relevant to various aspects of governance and management, do not specifically address the communication needs integral to managing major issues.