ServiceNow Certified Implementation Specialist – Customer Service Management — Question 98

By default what can customers with the customer (sn_customerservice.customer) role see on the customer service portal? (Choose three.)

Answer options

• A. Assets
• B. Publications
• C. Products
• D. Contacts
• E. Contracts

Correct answer: A, B, C

Explanation

Customers with the customer role can view Assets, Publications, and Products by default on the customer service portal. Options D (Contacts) and E (Contracts) are not included in the default visibility for this role, limiting their access to those specific items.