ServiceNow Certified Implementation Specialist – Customer Service Management — Question 97

The Customer Support Portal default configuration provides the following channels to interact with customers? (Choose two.)

Answer options

• A. Web
• B. Social
• C. Chat
• D. Email

Correct answer: A, C

Explanation

The correct answers are A and C because the default configuration of the Customer Support Portal includes Web and Chat as interaction channels. Social and Email are not part of the default setup, which is why options B and D are incorrect.