ServiceNow Certified Implementation Specialist – Customer Service Management — Question 101

What’s the purpose of the Deactivate Special Handling Notes Scheduled Job?

Answer options

• A. Runs at the end of the month and deactivates all Special Handling notes more than 30 days old
• B. Runs weekly and must have the Active checkbox unchecked in order for Special Handling notes to be deleted by the end of the week
• C. Runs on demand by the System Admin who must set specific weekly schedules and set only those that are priority 1-critical to be deactivated
• D. Runs daily at midnight, checks all active alerts and sets the status to Expired for those that have reached their expiration dates

Correct answer: D

Explanation

The correct answer is D because this job runs daily and is designed to check the status of active alerts, marking them as expired once they reach their designated expiration dates. Options A, B, and C describe different functionalities that do not align with the daily operation and purpose of deactivating notes based on expiration.