ServiceNow Certified Implementation Specialist – Customer Service Management — Question 94

Out-of-the-box. cases are automatically closed after how many days?

Answer options

• A. 3 days
• B. 5 days
• C. 10 days
• D. Cases are not automatically closed by default

Correct answer: D

Explanation

The correct answer is D, as cases are set to remain open indefinitely unless manually closed. Options A, B, and C incorrectly suggest specific time frames for automatic closure, which do not apply in the default configuration.