ServiceNow Certified Implementation Specialist – Customer Service Management — Question 95

What one of the following is optional when creating a Catalog workflow?

Answer options

• A. Publishing the workflow
• B. Defining workflow activities
• C. Approving the workflow
• D. Managing workflow versions

Correct answer: C

Explanation

Approving the workflow is the correct answer because it is an optional step in the Catalog workflow creation process. In contrast, publishing the workflow, defining workflow activities, and managing workflow versions are all essential components that must be handled to ensure the workflow functions correctly.