ServiceNow Certified Implementation Specialist – Customer Service Management — Question 92

Which of the following are true regarding the Community Portal application? (Choose two.)

Answer options

• A. It is available to any customer with a Community license
• B. It is available by default with the Support and Service portals
• C. It is only available to CSM license holders
• D. Most of the configuration does not require System Administrator role

Correct answer: A, D

Explanation

Answer A is correct because any customer possessing a Community license can access the portal. Answer D is also correct as most configurations can indeed be performed without needing the System Administrator role. Answers B and C are incorrect; the Community Portal is not limited to CSM license holders, nor is it only available by default with the Support and Service portals.