Avaya Enterprise Telephony Administration Free Practice Exam Questions

31 real Avaya Enterprise Telephony Administration exam questions with answers and AI explanations. Avaya certification prep — page 1 of 4.

1. Question 1: Which snap-in provides a single interface through which client components can manage and retrieve customer Information from Context Store, Multimedia Database…
2. Question 2: For the implementation of an Avaya mobile Video solution, which two additional components are required? (Choose two.)
3. Question 3: After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya O…
4. Question 4: While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose t…
5. Question 5: During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)
6. Question 6: While deploying Avaya Oceana® 3.5, there is a requirement to create a provisioning cluster that can be used as a centralized component for configuring the att…
7. Question 7: Once the incoming email is downloaded by the email snap-in, which component does Omnichannel Controller then contact to model the email work item?
8. Question 8: After successfully deploying the Email Workflow in the Engagement Designer, where can the customer confirm if the Email Workflow is installed or not?
9. Question 9: When a customer calls the Oceana® Contact Center, which Communication manager VDN extracts out the Oceana® Agent ID, before doing a route-to execution to the…
10. Question 10: Given the URL below: http://<Cluster_IP>/services/UCAStoreService/uca Which Oceana® Cluster IP is used for the URL of the UCA interface in the Avaya Control M…