Avaya Enterprise Telephony Administration — Question 1

Which snap-in provides a single interface through which client components can manage and retrieve customer Information from Context Store, Multimedia
Database and CRM?

Answer options

• A. OceanaCoreDataService Snap-in
• B. ContactCenterService Snap-in
• C. CustomerManagement Snap-in
• D. CustomerJourneyService Snap-in

Correct answer: B

Explanation

The correct answer is B, ContactCenterService Snap-in, as it is specifically designed to manage and retrieve customer information from various sources including the Context Store and CRM. The other options, while related to customer information, do not provide the same comprehensive management capabilities through a single interface.