Avaya Enterprise Telephony Administration — Question 3

After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya
Oceana®?

Answer options

• A. The customer Controller Snap-in sends the "create new contact request" to OCP Snap-in.
• B. The customer Controller Snap-in sends the "create new contact request" to WA Snap-in.
• C. The customer Controller Snap-in sends the "create new contact request" to UCA Snap-in.
• D. The customer Controller Snap-in sends the "create new contact request" to UCM Snap-in.

Correct answer: B

Explanation

The correct answer is B, as the customer Controller Snap-in specifically interacts with the WA Snap-in to create a new contact. Options A, C, and D are incorrect because they refer to different snap-ins that do not handle the creation of new contacts in this context.