Avaya Enterprise Telephony Administration — Question 4

While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)

Answer options

• A. Route to
• B. Barge-in
• C. Coach
• D. Transfer
• E. Observe

Correct answer: B, D, E

Explanation

The correct options B, D, and E are features that allow supervisors to interact with an ongoing session by entering, transferring the conversation, or monitoring it. Options A and C are not applicable as they do not provide direct interaction capabilities during a live webchat session.