Avaya Enterprise Telephony Administration — Question 5

During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)

Answer options

• A. Conference a supervisor
• B. Email
• C. Transfer to a supervisor
• D. Transfer a file
• E. Initiate a co-browse session

Correct answer: B, D

Explanation

The correct answers are B and D because emailing and transferring files are common actions agents can perform during a chat. The other options, while relevant to customer service, do not apply to the typical functionalities available in chat interactions.