Avaya Enterprise Telephony Administration — Question 7

Once the incoming email is downloaded by the email snap-in, which component does Omnichannel Controller then contact to model the email work item?

Answer options

• A. Omnichannel Controller contacts WA to create a work item inside Avaya Oceana® and WA models the email interaction work item.
• B. Omnichannel Controller contacts UCM to create a work item inside Avaya Oceana® and UCM models the email interaction work item.
• C. Omnichannel Controller contacts ED to create a work item inside Avaya Oceana® and ED models the email interaction work item.
• D. Omnichannel Controller contacts UCA to create a work item inside Avaya Oceana® and UCA models the email interaction work item.

Correct answer: A

Explanation

The correct answer is A because the Omnichannel Controller specifically interacts with WA to generate and model the email work item within Avaya Oceana®. The other options are incorrect as they reference different components (UCM, ED, UCA) that do not perform this specific function in the context of email interactions.