Avaya Enterprise Telephony Administration — Question 9

When a customer calls the Oceana® Contact Center, which Communication manager VDN extracts out the Oceana® Agent ID, before doing a route-to execution to the Oceana® Agent?

Answer options

• A. ADJUNCT VDN
• B. INGRESS VDN
• C. ROUTING VDN
• D. RONA VDN

Correct answer: A

Explanation

The ADJUNCT VDN is responsible for extracting the Oceana® Agent ID before routing the call, making it the correct choice. The INGRESS VDN primarily handles incoming calls without extracting specific agent information, while the ROUTING VDN focuses on directing calls based on predefined criteria. The RONA VDN is used for calls that are not answered, rather than for extracting agent IDs.