ITIL 4 Specialist – Create, Deliver and Support Free Practice Exam Questions

11 real ITIL 4 Specialist – Create, Deliver and Support exam questions with answers and AI explanations. ITIL certification prep — page 1 of 2.

1. Question 1: An organization uses value streams to help them deliver consistent services, and they use ‘service integration and management’ to manage many different supplie…
2. Question 2: A large organization has a centralized service desk, and many different teams that help to resolve incidents and manage service requests. They also use many di…
3. Question 3: Which statement about ‘service integration as a service’ is CORRECT?
4. Question 4: An organization has received complaints from customers regarding incident resolution times. The organization is using value stream mapping to visualize the act…
5. Question 5: A user has logged an incident saying that transactions via the company website are very slow. The service desk team does not have the skills needed to investig…
6. Question 6: A service desk team acts as a single point of contact for its users Service desk team members are the first-line support however if they are unable to resolve…
7. Question 7: What approach can ensure testing happens earlier in the development lifecycle?
8. Question 8: A managed service provider manages an organization’s suppliers, provides some delivery functions to the organization, and coordinates service integration and m…
9. Question 9: What should an organization consider when deciding to retain or outsource specific IT services?
10. Question 10: A cross-functional team is designing a value stream to support the development of a new financial service. Some members of the team are suggesting that multipl…