ITIL 4 Specialist – Create, Deliver and Support — Question 7

What approach can ensure testing happens earlier in the development lifecycle?

Answer options

• A. Service integration and management
• B. Managing work as tickets
• C. Shift-left
• D. Robotic process automation

Correct answer: C

Explanation

The correct answer is C, Shift-left, which refers to the practice of introducing testing earlier in the development lifecycle to identify defects sooner. The other options do not specifically address the timing of testing within the development process; for example, A focuses on integration management, B on work organization, and D on automation processes.