ITIL 4 Specialist – Create, Deliver and Support — Question 8
A managed service provider manages an organization’s suppliers, provides some delivery functions to the organization, and coordinates service integration and management between the organization and its suppliers.
Which model is this an example of?
Answer options
- A. Retained service integration
- B. Single provider
- C. Service guardian
- D. Service integration as a service
Correct answer: D
Explanation
The correct answer is D, as 'Service integration as a service' specifically refers to a model where a managed service provider coordinates and manages various suppliers for an organization. The other options, while related to service management, do not encompass the comprehensive role of integrating and managing multiple suppliers as described in the question.