ITIL 4 Specialist – Create, Deliver and Support — Question 9
What should an organization consider when deciding to retain or outsource specific IT services?
Answer options
- A. Short-term cost optimization
- B. Cultural barriers and associated risks
- C. Immediate staff reduction
- D. Transfer of responsibility for highly tailored services
Correct answer: D
Explanation
The correct answer is D because outsourcing often involves transferring responsibility for specialized services to an external provider, which can lead to increased efficiency. Options A and C focus on short-term financial or staffing issues, while B highlights cultural risks, which are important but not the primary consideration for service retention versus outsourcing.