ITIL 4 Specialist – Create, Deliver and Support — Question 10

A cross-functional team is designing a value stream to support the development of a new financial service. Some members of the team are suggesting that multiple value streams are needed.
Which factor would MOST LIKELY influence the need for multiple value streams?

Answer options

• A. The methods used to manage the development work
• B. Whether the service is being created for internal or external customers
• C. The number of practices required to support the service
• D. The number of suppliers that will be used to source service components

Correct answer: A

Explanation

The correct answer is A because the methods used to manage development work can significantly impact how the value streams are structured. If different management approaches are employed, it may necessitate separate value streams to address the specific needs of those methods. The other options, while relevant, do not have as direct an influence on the need for multiple value streams as the management methods do.