ITIL 4 Specialist – Create, Deliver and Support — Question 11

Which statement about collaboration is CORRECT?

Answer options

• A. Collaboration focuses on the organization’s goals
• B. Collaboration should be used instead of swarming or DevOps
• C. Collaboration can be enforced by aligning metrics between teams
• D. Collaboration is most useful for standardized work

Correct answer: A

Explanation

Answer A is correct as collaboration indeed aligns with the organization's goals. Options B and D are incorrect because collaboration does not replace other methodologies like swarming or DevOps, and it is not limited to standardized work. Option C is misleading since while metrics alignment can facilitate collaboration, it should not be seen as an enforcement mechanism.