ITIL 4 Specialist – Create, Deliver and Support — Question 3

Which statement about ‘service integration as a service’ is CORRECT?

Answer options

• A. The service integrator can be easily replaced by other vendors to leverage better pricing
• B. The service integrator does not deliver any services to the organization
• C. The service integrator provides services and manages other vendors
• D. Multiple vendors provide the service integration and management function

Correct answer: C

Explanation

The correct answer is C because a service integrator is responsible for providing services while also managing other vendors involved in the process. Option A is incorrect as it misrepresents the nature of service integrators. Option B is wrong because service integrators do provide services, and option D is inaccurate since service integration typically involves a single integrator managing various vendors.